Chandigarh, Delhi, , , , , North Delhi, South Delhi, East Delhi, Central Delhi
We are Looking for a Polite, Professional Call Center Representative to Work Closely with other Team Members to Provide Outstanding Service to Our Customers By Answering Questions, Handling Complaints, and Troubleshooting Problems with Our Products and Services. the Call Center Representative May Handle a High Volume of Inbound or Outbound Calls or Both and Should Seek to Create a Positive Experience for Each Caller. They Will Listen to Clients to Understand the Reason for Their Call, Address all Questions or Complaints, and Provide An Accurate and Efficient Response.
to Be a Successful Call Center Representative, You Should Be Customer-focused, Detail-oriented, and Efficient. You Should Be Polite, Reliable,
• answering or Making Calls to Clients to Learn About and Address Their Needs, Complaints, or other Issues with Products or Services.
• responding Efficiently and Accurately to Callers, Explaining Possible Solutions, and Ensuring that Clients Feel Supported and Valued.
• engaging in Active Listening with Callers, Confirming or Clarifying Information and Diffusing Angry Clients, as Needed.
• building Lasting Relationships with Clients and other Call Center Team Members Based On Trust and Reliability.
• utilizing Software, Databases, Scripts, and Tools Appropriately.
• understanding and Striving to Meet or Exceed Call Center Metrics While Providing Excellent Consistent Customer Service.
• making Sales or Recommendations for Products or Services that May Better Suit Client Needs.
• taking Part in Training and other Learning Opportunities to Expand Knowledge of the Company and Position.
• graduation / Graduation in It
• more Education or Experience May Be Preferred.
• exceptional Customer Service, Active Listening, and Verbal and Written Communication Skills, Professional Phone Voice.
|Experience||0 - 2 Years|
|Salary||49 Thousand 9 Hundered 90 9 To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.Sc, B.Tech/B.E, MD/Medicinae Doctor, Post Graduate Diploma, M.B.A/PGDM|
|Key Skills||Customer Handling Customer Support Problem Solving|